Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please provide original packaging where possible.

 

Once you've decided to make a return, please contact Mish Mish Marrakech by email at:

returns@mish-mish-marrakech.com

The return address is:

Mish Mish Marrakech Limited

Aycote Lodge

Rendcomb

Gloucecstershire

GL7 7EP

 

There are certain situations where only partial refunds are granted.  For example, any item not in its original condition, is damaged or missing parts for reasons not due to our error

or, any item that is returned more than 30 days after delivery.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@mish-mish-marrakech.com or on 07961407277

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at returns@mish-mish-marrakech.com

You can return your item to:

Mish Mish Marrakech Limited

Aycote Lodge

Rendcomb

Gloucecstershire

GL7 7EP

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit in our store for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

SHIPPING

Please send your return with a trackable shipping option to:

Mish Mish Marrakech Limited

Aycote Lodge

Rendcomb

Gloucecstershire

GL7 7EP

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.