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Terms & Conditions

1. Mish Mish Marrakech Ltd is a sole trader; registered to Mish Mish Marrakech Limited, Aycote Lodge, Rendcomb, Gloucecstershire, GL7 7EP

2. These terms and conditions (T&C) regulate the relationship between Mish Mish Marrakech Limited (Mish Mish) and the Buyer and/or User of the Site. In accessing the Mish Mish site, the User accepts to be bound by these T&C. Mish Mish therefore advises that all Users read these T&C carefully and save or print a copy for future reference.

3. Mish Mish reserves the right to make amendments to the T&C from time to time at their sole discretion and without prior warning. Users are therefore advised to return to view the T&C on a regular basis, and in the event that a User does not agree to any change to the T&C, they must immediately cease accessing the Site. Any amendments made to these T&C after the Buyer has placed an Order which has been confirmed by Mish Mish will not affect that Order, with the exception of amendments Mish Mish are required to make by law.

4. In these T&C, the following words have the following meanings: Buyer means the User who has placed an Order in accordance with the section headed “Orders”. Contract means the contract for sale of Goods concluded between Mish Mish and the Buyer, concluded when an email is sent by Mish Mish stating that the Goods have been dispatched. Eligible means 18 years of age or over. Goods means the items offered for sale and sold by Mish Mish on the Website. Information has the meaning assigned to it at clause 8. Intellectual Property means any patent, copyright, registered design, unregistered design, trade mark, or other industrial or intellectual property right in respect of the Goods or otherwise and owned or used by Mish Mish in connection with its business or the Site. Order means an order placed on the Site by the Buyer. This order is an offer to enter into a contract with Mish Mish. Order Dispatch Confirmation refers to the email sent by Mish Mish to the Buyer accepting their offer to purchase the Goods, and confirming that the Goods have been dispatched. Payment Card has the meaning assigned to it at clause 29. Site or Website means www.mish-mish-marrakech.com. User means all visitors to the Site. Working Day means Monday to Friday, excluding bank holidays in England & Wales.

5. The headings in these T&C are for convenience only and should not affect their interpretation.

6. Any reference in these T&C to the feminine includes the masculine if the context allows.

7. These T&C and any policies referred to in these T&C do not affect the statutory rights of Users.  Eligibility and registration to use the Site.

8. In registering, the User warrants that the Information is true and accurate in all respects, that the User is the person identified by the Information, that the User is Eligible to buy from the Site.

9. The User accepts full responsibility for ensuring that the account password provided is unique and kept strictly confidential, and agrees to notify Mish Mish immediately if the User suspects any breach of security or unauthorised use of their account. Without prejudice to other rights and remedies which Hunza G may seek to rely upon under these T&C, Mish Mish.

10. By entering payment details, the User represents and warrants that such details are complete and correct and that the billing address and the name correspond to the Information the Buyer has provided.

11. The User agrees to notify Mish Mish as soon as reasonably possible of any changes to the Information by updating their account details on the Site.

12. Users are referred to the Privacy & Cookie Policy for more information.

13. All information on the Site is an invitation to treat only and not an offer to enter into a contract. All Orders are subject to acceptance by Mish Mish and subject to the Goods being available and payment being authorised.

14. Mish Mish may refuse an Order at its sole discretion.

15. If the User’s prolonged inactivity causes connection to the Site to fail, their selection of Goods may be lost and the Buyer may be required to re-enter their selection. Mish Mish cannot be held responsible if the selected Goods subsequently increase in price or are no longer available. Items in the prospective Buyer’s shopping basket are not reserved and may be purchased by other Users.

16. Once a prospective Buyer has made their selection and placed an Order, the Buyer will receive an email acknowledging that Mish Mish has received the Order and confirming the details of the Order and Order number. This first email is not an acceptance of the Order.

17. Mish Mish will send the Buyer a second email stating that the Order has been accepted and the Goods have been dispatched. This is an acceptance of the Order placed and therefore concludes the contract between Mish Mish and the Buyer (Contract). This second email is also referred to in these T&C as the Order Dispatch Confirmation.

18.Mish Mish reserves the right to restrict purchases of multiple quantities of Goods by a single Buyer and may restrict multiple quantities of Goods being dispatched to a single delivery address.

19. Mish Mish reserves the right to refuse Orders where the corresponding delivery address is a PO Box address or that of an entity or individual providing freight forwarding services.

PRICES

 

20. Prices are displayed in GBP.

21. Prices may be modified from time to time and without notice, but such changes will not apply to Goods in respect of which the Buyer has received an Order Confirmation.

22. VAT and any other applicable sales tax are inclusive in the price stated at the applicable current rate chargeable for the time being (where customer is eligible to pay/relevant to region). However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

23. Prices displayed do not include the cost of delivery to the Buyer and any relevant import duties and tax. The Buyer is referred to Shipping Destinations, Costs and Delivery Times for more information.

24. Mish Mish endeavours to ensure that all pricing information on the Site is accurate. However, if prices displayed on the Site are incorrect, Mish Mish shall not be obliged to sell the Goods at the incorrect price. If we discover an error in the price of the Goods you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.

PAYMENT

 

25. Mish Mish will accept payments by American Express, Delta, Diners Club, JCB, Maestro, MasterCard, Visa, Visa Electron and PayPal (Payment Card).

26. By using a Payment Card, the Buyer is warranting that the card is theirs or that the Buyer has been specifically authorised by its owner to use it.

27. Mish Mish will request validation and authorisation checks by the issuer of the Payment Card. These checks are carried out before the Contract with the Buyer is concluded. If the Payment Card issuer refuses to authorise payment, Mish Mish will reject the Order without any liability towards the Buyer.

28. Mish Mish is not responsible for any amounts charged by Payment Card issuers in connection with the processing of payment. If the Buyer’s Payment Card is denominated in a different currency to the price displayed on the Site, the final price may be charged in the currency of the Payment Card. In this case, the final price is calculated by the Payment Card issuer and Mish Mish shall not be responsible for any resulting costs incurred by the Buyer.

29. Payment for Goods is taken by Mish Mish once the Contract has been concluded (the Contract is concluded when the Buyer receives an email stating that the Goods have been dispatched, also referred to as the Order Dispatch Confirmation).

30. Mish Mish agrees to take reasonable care to ensure that information relating to Orders and payment is kept secure. However, the Buyer shall not hold Mish Mish responsible for any loss suffered as a result of a third party gaining unauthorised access to data where this is beyond the reasonable control of Mish Mish.

Insurance and delivery

 

31. Mish Mish aim to dispatch all Orders for Goods within 48 hours of receiving an Order. However, this is for indication purposes only.

32. Mish Mish expects that the Buyer will receive the Goods within the relevant estimated delivery time from the Goods being dispatched. However, this is for indication purposes only, and Mish Mish is not responsible for delays caused by elements beyond its reasonable control, including but not limited to delays caused by carriers or customs.

33. Please see Shipping Destinations, Costs and Delivery Times for more information.

34. Mish Mish insures the Goods up to delivery to the address specified by the Buyer.

35. Once the Buyer (or the recipient of the Goods specified by the Buyer) signs to acknowledge receipt, all risks and responsibility for the Goods passes to the Buyer.

36. Delivery will be attempted twice, if at the second attempt for any reason the Buyer is unable to accept delivery, the Buyer will have to call to request a re-delivery to the delivery address specified by the Buyer when making their Order. The Goods cannot be redelivered to a different delivery address. Following a second failed delivery attempt, if the Buyer does not call to arrange a redelivery within 7 days, the Goods will be sent back to Mish Mish and the Buyer shall be refunded in full.

37. The Buyer is responsible for ensuring that the delivery address provided is correct and complete. Mish Mish shall not be liable for unsuccessful delivery attempts resulting from the Buyer having provided inaccurate or incomplete information.

38. Where the Buyer makes an Order for multiple Goods (“multiple” meaning more than one), Mish Mish shall endeavour to deliver the Order in one conveyance, unless the Buyer has requested otherwise. However, Mish Mish shall be entitled to deliver the Goods in more than one conveyance if reasonably necessary, in which case each delivery shall be viewed as a separate Contract. Where the Buyer has expressly requested that an Order be delivered in more than one conveyance, the applicable delivery charges shall be the cost of shipping to the most expensive destination.

Mish Mish Returns & Cancellation Policy

 

ONLINE

39. If the Buyer is not completely satisfied with the purchase, the Buyer may return the Goods within 14 days of receipt of the Goods via the online store. Alternatively, if the Buyer decides within 7 Working Days of placing an Order that they no longer wish to proceed with the purchase, the Buyer may cancel the order in accordance with clause 51 below. Standard returns policy applies to Sale goods.

40. In order to return Goods purchased on the Site, the Buyer must notify Mish Mish by writing to Customer Care or sending an email to returns@mish-mish-marrakech.com

41. All Goods returned to Mish Mish must be undamaged and in saleable condition (unused), with their original packaging and with garment tags still attached. The Buyer is advised to contact Mish Mish customer services if any Goods are delivered without tags. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Mish Mish strongly advises the Buyer to check the Goods thoroughly upon delivery before removing any tags or disposing of packaging.

42. This policy does not affect the statutory rights of the Buyer, in particular under the Sale of Goods Act 1979 (as amended) and the Distance Selling Regulations (Consumer Protection (Distance Selling) Regulations 2000). For further information, the Buyer is advised to contact their local Trading Standards Office or Citizens Advice Bureau.

FAULTY GOODS

43. In the unlikely event that Goods purchased on the Site are faulty, the Buyer may, at their option, request that the Goods be repaired or replaced at no extra cost. If no replacement item is available, Mish Mish will refund the Buyer in full within 30 days, including the delivery charges.

44. Mish Mish will not issue a replacement or refund if the Goods have been altered or repaired in anyway by anyone other than Mish Mish

45. “Faulty Goods” excludes Goods which are damaged as a result of normal wear and tear.

46. Faulty Goods may need to be forwarded for examination to Mish Mish customer service department prior to any refund, repair or replacement being made.

47. Mish Mish endeavours to display as accurately as possible the colours of the Goods displayed on the website. However, as manufacturing processes and computer monitors vary, Mish Mish cannot guarantee that the User’s monitor will display the colours, fabrics and designs of the Goods with complete accuracy and Goods delivered to the Buyer may differ in appearance in minor respects.

INTELLECTUAL PROPERTY RIGHTS

 

48. The User shall not alter, remove, reproduce or redistribute any of the IP.

49. The User must not, in relation to the Site, use any of the following: data mining, robots, or similar data gathering and extraction tools; framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats used on the Site meta tags or any other “hidden text” which uses names or trademarks owned by Mish Mish.

50. Using the Site does not give the User permission to link to the Site or to use any of the trade marks, designs, get-up and/or logos contained within it.

51. Mish Mish is the proprietor of the Mish Mish trade name, trade mark and get-up. In using the Site, the User agrees that all copyrights, trademarks, brand names, product names, titles, text, graphics, designs, logos, button icons, images, data compilations and software used in the Site and all content shall remain vested in Mish Mish or the respective rights holders.

52. The User is permitted to use this material only as expressly authorised by Mish Mish or the respective rights holders. No permission is given in respect of the use of any of them and such use may constitute an infringement of the holder’s rights.

ACCEPTABLE USE OF SITE

 

53. Subject to the terms herein, Mish Mish grants to the User a revocable and non-exclusive licence to access and make acceptable use of the Site.

54. The following does not constitute acceptable use: a) Use of the Site in a way which may prejudice or damage the reputation of Mish Mish b) Use of the Site for commercial or business purposes c) Modification, disassembly, transfer, sale, distribution, publication, reproduction or licensing of any Content, software, products, or services contained within the Site. d) Denial of service attacks e) Attempts to gain unauthorised access to the Site or its systems f) Unauthorised linking of any part of the Site with other sites g) Use that is likely to damage, impair, disable or impose an unreasonable burden on the Site.

55. Mish Mish reserves the right to suspend a User’s access to the Site if Mish Mish suspects that the User is making unauthorised use of their account or of the Site.

DATA PROTECTION

 

56. By providing Information to Mish Mish, the User agrees to Mish Mish storing and processing their personal data in accordance with the Mish Mish Privacy and Cookie Policy. For more details on the manner in which Mish Mish use cookies, the type of information collected, how information is used and under what circumstances this information is disclosed, Users are referred to the Mish Mish Privacy and Cookie Policy.

THIRD PARTY SITES

 

57. The Site may include links to third party sites or content. Mish Mish has no control over any external content and shall not be held responsible for any damage caused to a User as a result of their accessing external content.

LIMITATION OF LIABILITY

 

58. Mish Mish endeavours to ensure that information displayed on the Site is accurate and complete, but does not warrant that such information is accurate and/or error free.

59. Mish Mish does not warrant that the Site, its content, or the server that makes it available are free of viruses, malicious code or other potentially harmful components. Mish Mish recommends that all Users have up to date virus checking software installed.

60. Mish Mish will take reasonable care to ensure that any Information relating to the User is kept secure. However, in the absence of any negligence on Mish Mish’s part, Mish Mish cannot be held liable for any loss a User may suffer if a third party obtains unauthorised access to such data.

61. Mish Mish shall not be held responsible for any indirect, consequential, or economic loss, such as but not limited to loss of profits, loss of opportunity, loss of goodwill or reputation, and loss or corruption of data. In any event, the total aggregate liability of Mish Mish arising in relation to these T&C shall not exceed 100% of the total Order value, whether arising under contract, tort, breach of statutory duty or otherwise.

62. Nothing in these T&C limits or excludes liability for i) death or personal injury caused by negligence, ii) fraudulent misrepresentation, iii) claims arising under section 2(3) of the Consumer Protection Act 1987, iv) any other liability which cannot be limited or excluded by applicable law.

FORCE MAJEURE

 

63. Mish Mish will not be liable to the Buyer for failure to perform any obligation under the Contract to the extent that the failure is caused by a factor beyond Mish Mish’s reasonable control.

64. Mish Mish shall not be in breach of this Contract if performance is prevented or delayed in whole or in part by reason of acts of God, or the consequences thereof, including, but without prejudice to the generality of the foregoing, by reason of fire, flood, cyclone, hurricane, earthquake, riots, war, hostilities, governmental restrictions (whether of the United Kingdom or of other country), trade embargoes, strikes, lockouts, labour disputes of any kind, boycotting of goods, unavailability of transport or of loading facilities, wrecks, delays or damages in transport or any causes whatsoever and howsoever arising of a nature beyond Mish Mish’s control.

65. If performance of a Contract is prevented or delayed in whole or in part by reasons of any of the foregoing, Mish Mish shall have the option: a. either to perform the Contract (or the unfulfilled part hereof as the case may be) within such time from the removal of the cause preventing or delaying performance as in all circumstances reasonable; b. or to rescind the Contract; and in either case to notify the Buyer in writing.

AGREEMENT

 

66. The Contract and these T&C together constitute the entire agreement between Mish Mish and the Buyer.

67. Failure to enforce any or all of these T&C shall not constitute a waiver.

68. The various provisions of this agreement are severable and if any provision is held to be invalid or unenforceable by any court of competent jurisdiction then such invalidity or unenforceability shall not affect the remaining provisions of this agreement.

69. A User may not assign, sub-contract or otherwise transfer any of their rights or obligations under these T&C without the prior written consent of Mish Mish. Mish Mish reserves the right to assign any claims for payment that are due and have arisen in connection with delivery of the Goods to third parties.

 

CHOICE OF LAW

 

70. The Contract is concluded in London, England and the language of the contract is English.

71. The Contract is governed by and construed and enforced in accordance with the law of England and Wales. Mish Mish and the Buyer each irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Mish Mish Marrakech Ltd reserves the right to update, change, modify or otherwise alter these Terms at any time. If any material changes are made to these Terms will notify you by posting the revised Terms on the Services or notifying you through the Services.

ANY ACCESS OR USE OF THE SERVICES BY YOU AFTER THE CHANGES GO INTO EFFECT SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THESE TERMS.

 

If you do not want to be bound by these Terms, do not use or access any part of the Services. Mish Mish Marrakech Ltd may terminate the Services or any portion thereof, any website or webpage within the Services or any products or services offered through the Services, or terminate your right to access or use the Services or any portion thereof without notice and at any time for any reason. In the event of such termination, you are no longer authorised to access the Services, and the restrictions imposed on you with respect to the Content (as defined herein), and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms, shall each survive such termination

ACCESS TO AND USE OF THE SERVICES

Unless authorised in writing by Mish Mish Marrakech Ltd, you may use the Services solely for your personal and non-commercial use. You agree to only access or use the Services solely for legal purposes as allowed by these Terms. (International users should note that they must agree to comply with all applicable local laws regarding privacy, online conduct and acceptable use and content.) Amongst other things, you agree not to:

modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame, use, transfer or sell any information, software, products, services or Content (as defined below) provided through or obtained from the Services, including without limitation, engage in the practice of \”screen scraping,\” or any other similar activity;

INTELLECTUAL PROPERTY

The website and all Content (as defined below), features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) that appears as part of or on the Services are the property of Mish Mish Marrakech Ltd,\and/or a third party (which may be indicated by a link to or from an external source, or otherwise). Content is provided through the Services “AS IS”, and you agree that the use of and reliance on any Content is at your own risk, and that under no circumstances shall Mish Mish Marrakech Ltd,\be liable for any Content or for any loss or damage of any kind incurred as a result of your use of any Content made available via the Services.

Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Mish Mish Marrakech Ltd

Aycote Lodge

Rendcomb

Gloucecstershire

GL7 7EP