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Our Warranty

At Mish Mish, we pride ourselves in making quality Demi-Fine jewellery. We include a 12-month warranty on all orders and would be happy to repair any damages within this period. Our warranty does not cover pieces that have been handled against our care instructions or damaged by misuse or an accident. We are also unable to process any items once they have been altered by a third-party jeweller.

 

MAKING A WARRANTY CLAIM

To make a warranty claim, email us at

returns@mish-mish-marrakech.com

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Please include the following:

Order number

Date of purchase

Item name

Description and picture of item defect

 

Return products in its original packaging, so we can return your new piece in our complete Mish Mish packaging.  Once we have received your email, please allow 48-72 hours for a personalised response and return instructions, as we will review each warranty on a case-by-case basis.  Mish Mish will offer a replacement where possible during the warranty period. However if a product is out of stock, we will happily offer store credit, a replacement of the same value, or a promised replacement once the product comes back in stock.

 

WEAR & TEAR

All precious metals are susceptible to natural wear and can tarnish over time, including Gold Vermeil. However it will happen much faster with excessive contact with perfume, hair spray, skin creams, salt, chlorine, sulphur, etc. The nature of how a piece is worn and cared for varies significantly from each customer, therefore our warranty would not cover tarnishing, discolouration or oxidisation.

 

DO READ CARE INSTRUCTIONS

Please read care instructions carefully here.